PfBC
Enabling organisations to realise the full value of digital transformation by making sustainable change happen
Release Your Full Potential; Lead Change
Our view of Digital Transformation
Digital transformation is no longer confined to customer interaction or technology, it is a core business function. Organisations need to embed digital thinking into all business functions and every stage of the customer journey.
The human aspect of digital is often overlooked. We believe that culture and people are as important to successful, sustainable, transformation as technology and process improvements. People must support and drive change if it is to be successful and sustained.
Too often transformation is seen as a separate function, mistrusted and resisted by many functions of the organisation, with the result that implementation and realised benefits are impacted and devalued over time. It is our view that: understanding of customer (internal or external) expectations, effective communications and the support of all areas of an organisation should be the starting point of any transformation journey.
How we do it
Successful transformation is driven by motivated people, with deep business knowledge and an innate understanding of the human factors arising from change.
We are a team of highly experienced senior leaders in business, large and small, corporate and privately owned. We have decades of experience managing change, we have seen and experienced the good bad and ugly and can help you navigate change in your business to get the best value for your customers, employees, partners and stakeholders. We are completely independent, objective and realistic about what can be achieved and can support you with as little or as much help as you need.
We understand how important people, culture and values are, the need for inclusivity and transparency to establish long term sustainable change. We also understand the need to be commercially viable on the journey, our approach is practical, efficient and delivers. We combine the need for a customer, people and business focus and create the right balance between them.
What we can do for you
The difference between success and disappointment is people and leadership sharing a common vision, it is often very difficult to release your best people from their current responsibilities to change the business, you do need focus and a dedicated team to make this happen, we can provide you with that additional capacity to start the journey and keep it on track.
You will have the knowledge and skills in your teams, we help draw out and utilise this vital business knowledge to make change a success, we provide a catalyst for change. Experience has shown us that early identification and agreement on the end to end transformation journey is vital. Further, identification of the ‘golden thread’ that runs through the process and has meaning and value to all areas of the business is essential if momentum is to be rapidly built and maintained.
It is essential that any transformation programme gains credibility by rapidly achieving initial goals and delivers value. In our experience the way to achieve this is that a balanced portfolio of quick wins and medium-term deliverables, in addition to the strategic goals, is quickly established, agreed and seen to be delivering benefit. Our portfolio of offerings, based on a structured end to end methodology and rapid development techniques such as: customer insight, test and learn and fast fail enables you to build that portfolio and establish momentum.